
It's been way over the 4-6 week delivery time, and the story Lowe's told me was that it was coming in from Texas, and that they had not built it yet. Kelley is convinced our door got sold to someone else before it ever left Texas. I've been back and forth with Lowe's, and with two salesmen (since our original guy got promoted to a different department), and no one has a straight answer.
We eventually get the door delivered March 1st, and while the delivery guys are off-loading it from the truck (with a hand truck no less), they break a 2X4 crate support, and half of it smashes into our expensive, unfinished, Mahogany window moldings, and dings the wood in 3 places, while I was watching them. I learned a few more Spanish cuss words that day from listening to those two incompetent idiots. They brought the door up the driveway to the front of the house, but told me they could not put it in the garage because the doorway was to low, and they would have to lay the door and crate down to get it inside, which was true. I signed them off, then took pictures of the damage, uploaded them on my computer, printed them, and went to Lowe's.
My salesman told me that I would have to take it up with his manager, who was in a managers meeting, and I could wait for her. I had him make a note on my account in his computer, and went to get the kids, make dinner, and eventually tell Kelley the bad news. Putting it nicely, she did not take it well. To her credit, she did help me get the front door into the garage, with a few more choice words for the delivery guys.
After days of calling and trying to get the manager, I met with the salesman, and he said I could return the door and get a new one, so I agreed. The next day I got a message from his manager, asking if she could work out a refund deal. After a week of trying to get her on the phone, I finally found out her schedule, and cornered her at work. She said she could only offer me a refund, and how much money would I like to get back, in order to smooth this over? I asked for $600+ the shipping costs of $60. She agreed, and said she would authorize it with customer service.
A week or so later, Kelley is going over the credit card statement, and finds Lowe's charged us for the door a second time. She gets totally angry. I gather my evidence, and head over to Lowe's the next day. Luckily, I ran into the manager right away, and calmly but assertively told her of her blunder. She immediately blamed someone else, and said she would take care of it again. She kind of did, but the refund was short almost $100. So once again, I go over to Lowe's, and confront her with the paperwork proof. She sends me to Customer service, and I explain my whole saga to this poor fellow, who is confounded as to why things could go so wrong, and how I got such poor service, All I want is my $100. bucks. He has to call her for authorization to release the cash, and once again she can not be found. While we wait, I walk through the math of the purchase and refund, and the third time he gets it. Just as he's giving me the money, the manager calls back and thoroughly confuses him. He walks through the math one more time with her, and eventually, over and hour later, I got my money. It took almost 5 months of dealing with the door, and it's still not done.
With that trauma behind me, I e-mail the manufacturer with a simple question,"what make and color puddy do you use on your mahogany doors'? Easy question right? Their answer was, "you can buy any quality wood putty filler at your local Lowe's". Riiight.
So when people come up to my house and stop at the top of the driveway, looking around confused at the lack of a Front Door, and eventually knocking on the dining room window, I tell them I have a front door, it's in the garage.